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For a company to stay competitive, it must understand its customers’ wants and needs, and adapt products to suit them. Sounds obvious, right? Seemingly, the same model should apply to nonprofits. But the social sector often lacks that vital piece—feedback about the...

I have never come across a professional fundraiser who has it all figured out and I for sure know I haven’t. Each of us has unique perspectives that have been informed by years of fighting and flourishing and cumulatively, these years of experience shape our...

The first text message Brianna sent to a Boys Town National Hotline® Crisis Counselor said she had cut herself as part of a suicide attempt. The next time Brianna texted the Hotline, she thanked the counselor and Boys Town for saving her life. It was last April when...